Store Policy

Customer Care

Welcome to The Haunted Vault!
We’re thrilled to bring eerie enchantment and spine-chilling magic to your haunt with our collection of Halloween props and decorations. Our commitment to exceptional customer care is as strong as the spirits we summon to make your Halloween unforgettable. Here’s everything you need to know about how we support you through your spooky journey.

How to Reach Us:

Our dedicated team of horror helpers is here to assist with any questions or concerns you may have—from choosing the perfect prop to tracking your order, and handling returns or replacements. We believe in quick responses and transparent communication to keep your haunt running smoothly.

Email Us: Haunt us anytime at contact.the.haunted.vault@gmail.com. Our team prowls the shadows Monday through Friday from 9 AM to 6 PM (EST), and we aim to respond within 24 hours.
Live Chat: Summon instant help from our chat support, available on our website during business hours.
Social Media: Send us a ghostly message on our social pages! We monitor our haunt daily to provide eerie answers and assistance.

Our Commitment to You:
At The Haunted Vault, your chilling satisfaction is our top priority. Here’s how we keep our promises:

Haunting Quality: We carefully select materials and craftsmanship to ensure our props and decorations are durable, detailed, and perfectly terrifying.
Transparent Policies: We’re committed to clear and fair guidelines around returns, exchanges, and replacements. Check out our Returns & Exchanges page for all the spooky details.
Your Feedback is Our Magic: Your thoughts and ideas help us conjure new horrors! If you have suggestions, spooky design ideas, or just want to share your haunting experience, don’t hesitate to reach out. We’re always eager to make your haunt the best on the block.

Thank you for choosing The Haunted Vault! We look forward to providing you with frightfully fantastic service and hope to keep your haunted season unforgettable with our unique, bone-chilling props.

Privacy & Safety

Your privacy is of utmost importance to The Haunted Vault. We value the trust you place in us and are committed to safeguarding and responsibly handling your personal information.

What Information We Collect: When you make a purchase or interact with our website, we collect essential information such as your name, email address, mailing address, and payment details to process your order securely. This information helps us ensure smooth transactions, accurate delivery, and prompt customer support.

Payment Security: We use trusted, third-party payment processors to handle all transactions. Your payment information is securely transmitted using encryption technology, and it’s never stored on our servers. Our payment processors comply with industry security standards to protect your financial information and provide a safe shopping experience.

How We Use Your Information:

Order Processing and Delivery: We use your contact information to confirm orders, provide updates, and ensure that your products are delivered promptly.
Customer Support: Should you reach out to our team, we may use your information to resolve any issues quickly and effectively.
Marketing and Updates: With your consent, we may send you promotional emails about new products, exclusive offers, or upcoming sales. You can unsubscribe at any time.

Data Protection and Privacy: Your data is securely stored and only accessible by authorized personnel. We adhere to all legal requirements for data privacy and protection, and we are committed to respecting your privacy rights.

Contacting You Post-Purchase: After your purchase, we may contact you to confirm your order, provide delivery tracking, and ensure that you’re satisfied with your product. Occasionally, we may reach out to gather feedback to help us improve our products and services.

Your Rights: You have the right to access, update, or delete your personal information at any time. If you wish to make any changes or have concerns about your data, please email us at contact.the.haunted.vault@gmail.com.

Thank you for trusting The Haunted Vault with your information. We’re dedicated to protecting your privacy and ensuring you feel confident shopping with us.

Payment Methods

Credit / Debit Cards
PayPal