Shipping & Returns

Shipping Policy

At The Haunted Vault, we keep shipping simple, affordable, and transparent to ensure your shopping experience is stress-free. Here’s everything you need to know about our shipping process, delivery times, and how to reach us if you have any questions.

Shipping Times:

Delivery Window: We ship to most major countries, including the USA, Canada, and many others. Once your order is confirmed, delivery typically takes 7-14 business days.
Processing Time: Orders are processed within 1-3 business days. Once shipped, you’ll receive a tracking number to keep tabs on your package every step of the way.

Shipping Costs:

Affordable Rates: We strive to offer competitive shipping rates based on your location and the size of your order. Exact shipping costs will be calculated at checkout.
Free Shipping: Occasionally, we offer free shipping promotions on specific products or for orders over a certain amount. Be sure to check our website and promotions for any current offers.

Packaging: Your items are carefully packaged to protect them during transit and to minimize environmental impact. We want your items to arrive in perfect condition while also being eco-friendly wherever possible.

Tracking Your Order: After your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your order’s journey and estimated delivery date.

Questions? We’re Here to Help! If you have any questions or concerns about your order’s status, shipping details, or anything else, don’t hesitate to reach out to us. Simply email us at contact.the.haunted.vault@gmail.com, and we’ll be happy to assist.

Thank you for choosing The Haunted Vault! We look forward to delivering your favourite meme-inspired apparel right to your doorstep.

Return & Exchange Policy

At The Haunted Vault, we’re committed to making sure you love your purchase. However, we understand that sometimes things don’t go as planned. Below is our straightforward policy on returns, exchanges, and replacements.

Exchange Policy:

Exchanges for Damaged Items Only: We currently only offer exchanges in cases where the product arrives with printing issues or is damaged. If you receive a product with any of these issues, please reach out to us, and we’ll be happy to assist.
How to Request an Exchange: Please email us at contact.the.haunted.vault@gmail.com within 7 days of receiving your item. Include a detailed description of the issue along with clear photos of the product showing the damage or printing problem. Our customer care team will review your request and guide you through the next steps.

Return Policy:

No Returns on Orders: As all our products are made to order, we do not accept returns unless the item arrives damaged or manufactured incorrectly. We appreciate your understanding as we work to reduce waste and offer unique, personalized designs.
If you believe your order qualifies for a return, please contact us promptly to discuss your case. For the best results, please reach out within 7 days of receiving your order, providing photos and a detailed description of the issue.

Replacement Policy:

Replacement Eligibility: If your product arrives damaged or manufactured incorrectly, we’re here to make it right. Replacements are available for these cases only.
How to Request a Replacement: To request a replacement, please email contact.the.haunted.vault@gmail.com with a description of the issue and photos showing the damage or error. Our team will review the details and process a replacement if eligible.

Your Satisfaction is Our Priority We want every customer to feel confident in their purchase with us. If you have any questions or concerns, please don’t hesitate to reach out to our team for support. We’re here to make your experience with The Haunted Vault as enjoyable and hassle-free as possible!